Return Policy

HOW TO MAKE A RETURN

We hope you are happy with your purchase, however should you like to return it, please find instructions below:

To return a product please return your order within 14 days of receipt of goods. Costs to return are your responsibility.

• Any item cannot be returned if worn or damaged. Goods must be returned in their original packaging, and any damage to the goods caused in your possession will mean return of the product to you or a reduction in refund amount due to repair costs incurred.
• For UK Returns, kindly take your return to the nearest Post Office and make sure you keep a note of your tracking until your return has been fully processed. If you wish to use alternative means or courier then please send your return to the below address, and send details of your tracking to info@ruha.co.uk / Ruha, 33 Clifford Gardens, London NW10 5JE, UK
• For International Returns, if you have purchased a product from us from outside the UK, along with the cost to return, you are wholly responsible for the payment of all taxes and duties on any supply of Product. We cannot under any circumstances refund such taxes/duties. You must deal with this application directly with the appropriate authority. We recommend marking the return as 'return only, of no commercial value' Please note if an exchange is required a new shipment cost will be generated and invoiced prior to shipment.
• Our Returns Address: Ruha, 33 Clifford Gardens, London NW10 5JE, UK
• A refund will be processed within 48 hours of receipt of the returned goods. Unless goods are deemed faulty, the refund will not include any shipping costs, this is supplementary to the cost of the goods.
• Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged or degraded on return.
• Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
• If you have received an item from RUHA as a gift you may request an exchange for another item of the same value or more, provided you pay the cost difference and the additional shipping, taxes and import duties and any additional charges that may incur as a result of exchange.
• Please contact info@ruha.co.uk  for assistance.
• This returns policy does not affect your legal and statutory rights.